Delivery and payment
By courier across Tashkent on the next working day, by post to other cities, or pickup from our three stores.
Delivery in Tashkent
We deliver on the next working day after you order, by 20:00. The warehouse is closed on Sundays: an order placed on Saturday or Sunday arrives on Monday. During sales and promotions it may take longer — we will tell you when we confirm the order.
- Free for orders from 900 000 UZS
- For orders under 900 000 UZS — 40 000 UZS
- Delivery orders are paid in full before the courier leaves: they are delivered by Yandex Delivery, and couriers do not accept cash.
Delivery to other cities
We ship by post to the branch nearest to you. It usually takes 1 to 4 days.
- Delivery across the country — 50 000 UZS
- Full prepayment is required: the order leaves Tashkent already paid.
In Tashkent we deliver with Yandex Delivery, across the country with the BTS courier service.
Pickup
Free. We set the order aside and call you when it is ready. If the size you need is not in the chosen store, we bring it there from another one.
Fidokor, 1/1
Fidokor ko'chasi, 1/1
Mirobod tumani
- Mon–Fri: 10:00–20:00
- Sat–Sun: 10:00–21:00
Osiyo, 1A
Osiyo ko'chasi, 1A
Yunusobod tumani
- daily: 10:00–20:00
Pakhtakor
«Paxtakor» tennis stadioni
tennis stadionidagi proshop
- Mon–Sat: 07:00–10:00, 16:00–21:00
Some items are kept in the warehouse. We bring them to a store of your choice or send them by courier.
Fitting, returns and exchanges
You can try shoes and clothing on at home: a delivery order is paid in full, but you may return or exchange the item within 10 days of receiving it. The only condition is that it comes back the way it left: unworn, intact, free of damage and stains, with all tags and labels attached. You can return it to any of our stores; from other cities, send it by post — the customer pays for return shipping. We refund the money to your card within 10 days.
In the store you can try things on as long as you like, and we can also hold a pair while you decide.
Payment
Online orders are paid by card: UzCard, Humo or Visa. Cash is accepted only at the store checkout when you buy in person.
How to track your order
Every order has its own page: it shows what is happening with it, when to expect it and what we need from you — to pay, to come to the store or to be reachable for the courier. Below it you will see the history with times and the list of items.
- The link to that page opens right after you order — save it, it works for as long as the order exists.
- Tap "Track the order on Telegram" on the order page: the bot will send the order number, the store address or the courier's phone and tell you about every step. You can ask questions there too.
- All orders for your phone number are in your account: sign in with a code from Telegram or SMS, no password. Open my account
Until the order is paid you can cancel it with the button on the order page. A paid order is cancelled by a manager — message us on Telegram or call, and we will refund the money to your card.